support desk · kb

Support knowledge base

owner support desk living reviewed 2026-09-28 · 34 days ago

What the support desk knows, kept next to the code that knows it. One desk, every product: sched-prod (calendar invites for about 300k people) and the rest. When something breaks, the reports land here first.

Start with triage if you are new on the desk.

Pages

pageownerstatusreviewed
0001 · Duplicates share a subject lineruneaccepted2024-06-11
#4471 · dates parse mm/dd in eu localessupport deskknown2026-09-30
#4471 review: dates and timing are not one problemDennyRedeyeparser fixed; hint not planned; timing open2026-11-01
Triage: duplicate reportssupport deskaccepted2024-06-11

Writing a page

Keep the words here and the logic in src/lib. A number that can be computed should be computed by a component, not typed into a paragraph.

Pages are written by people. Tables and charts are built from data at render time.